Privacy Policy
Effective as of 11/03/23
This Privacy Policy applies to the information and data that READYGO, INC. (DBA "ReadyGo"), at 7165 Rafael Ridge, Las Vegas, Nevada 89119, collects when you use our website or our products and services.
This policy applies to:
- Visitors to our website
- Persons who create accounts on our website
- Customers
- Users of our products and services
The purpose of this Privacy Policy is to let you know how we collect, use, store, share, retain, transfer, and process your Personal Information. This policy also describes your choices and rights with respect to your Personal Information and how to exercise those rights. "Personal Information" is any information relating to an identified or identifiable individual.
We may amend this policy from time to time. We encourage you to review this policy periodically, as changes will be posted on this page. If we make any material changes to this policy, we will provide a prominent notice. If you do not agree with this policy, you should not use our website, products, or services.
What Personal Information We Collect
We collect various types of information depending on how you interact with us and what products or services you use.
Personal Information you provide to us
If you fill out a form on our website that requires contact information such as signing up for a newsletter or submitting a request for information or products and services, we will collect and process that information to provide you with the communication, products, or services. These types of Personal Information may include:
- Name
- Email address
- Company name
- Job title
- Your physical address
- Payment and billing information
Personal Information collected when you visit our website
When you use our website, we may automatically collect Personal Information such as:
- IP address
- User-agent information (which is automatically sent by your web browser and may include device type)
Personal Information collected when you use our products or services
When you use our products and services, we collect other types of Personal Information. These types of Personal Information include:
- Username
- IP Address
- First and last name
- Email address
- Street Address
- Telephone Number
- Age
- Gender
Personal Information obtained from third parties
We may obtain personal information concerning you:
- From third parties, including from people making inquiries or bookings on your behalf
- From travel or accommodation providers
- From fraud, identity, and other searches we may undertake
- From any business or organization you are associated with
- From telephone numbers identified by the telephone system when you telephone us
Personal Information generated by us
We, and any suppliers or subcontractors working for us, may generate personal information relating to you, including in connection with responding to and dealing with any inquiry, booking, or complaint; or in performing any booking or other contract with you; or through the analysis of your personal information or information gained from your use of our website. We may record telephone calls with you.
We may also collect usage data regarding your use of our products and services, and this data may contain Personal Information.
We also collect payment and billing information when you register for the use of our products and services. For example, we may ask you to provide a billing address for your account and payment information. We use this information solely to process payments and deliver our products and services.
If we need sensitive personal information such as health information, government-issued identification information, or information about your race, religion, political opinions, or other similar sensitive data, we will only collect such information with your consent, which is deemed given by providing us such information.
Unless otherwise noted in this policy, we act as the "controller" of personal data that we collect and process.
How We Collect Information
We collect Personal Information from you when you visit our website or use our products and services. Some of this information is provided by you and some is collected automatically. We collect Personal Information in the following ways:
- When you create an account on our website
- When you use our products and services
- When you use our website
- From customers making an inquiry or complaint about our website, products, or services
- Data obtained from third parties
- Data generated by us
How Is My Personal Information Used?
We commit to use your personal information only for the purposes listed below and for as long as it is necessary to achieve these purposes.
Operate our website
We may use your personal information to operate and provide the search, booking, accounts, review, forums, and other services, facilities, and functions of our websites. This includes customizing your online experience by providing you with more relevant online offers and updates, managing any accounts or registrations you have with our websites, and making changes to your settings and profile at your request.
Provide information and respond to inquiries
To provide information to you about our website, systems, and services, including responding to booking inquiries and searches for travel, and to keep you updated generally.
To Suppliers of travel and other services
We may disclose your personal information to any third party (e.g. supplier, contractor, subcontractor) we make any inquiries concerning or engage or subcontract to perform any booking or other contract, including to provide any travel, tour, or other products or services we have agreed to provide to you. We may disclose your personal information to any supplier with whom we make any inquiry concerning or book any travel or other products and services for you as an agent (whether as agent for you, someone representing you, or the supplier), such as a tour operator.
Bookings and other contracts
To enable you to make bookings, and to fulfill, provide, perform, administer, manage, and enforce all bookings, orders, and other contracts which relate to you (including if you are a passenger in a booking made by someone else), and to process any transactions authorized or made with us which relate to you.
Payments
To collect and make payments due and administer our accounts.
Communication with customers
To communicate with you concerning any inquiries, bookings, updates, travel services provided, problems, and complaints, and to respond to any submissions, inquiries, or requests from you.
Record keeping
To keep internal records and maintain reasonable archives, including concerning inquiries, bookings, contracts, travel services, and complaints.
Manage and improve our business
To analyze, audit, provide, operate, administer, maintain, and improve our business, website, systems, and services; to carry out surveys and analyze the results; to run promotions and competitions; undertake product or customer research/development; to assist us in and help us to improve our sales, editorial, advertising, and marketing processes; to carry out other business development and improvement activities; and to provide training to our staff, subcontractors, and suppliers.
Direct marketing
To carry out direct marketing to you, as described below.
Advertising
To report aggregate information concerning usage of our websites to our advertisers. We normally create anonymous statistical data about browsing actions and patterns and do not identify any individual. And for any purpose for which we have obtained your consent.
Use of Your Personal Information for Direct Marketing
We do not use or disclose your personal information for direct marketing purposes unless we have obtained your express consent to this, such as through an opt-in or opt-out tick box on any form or website of ours.
Direct marketing by us
Where you have consented to this, we may use your personal information to carry out direct marketing and send you marketing messages, materials, advertisements, and promotions relating to travel services we provide or which can be booked with third parties through us. We may also use your personal information to send you marketing messages, materials, advertisements, and promotions relating to travel services offered by any other company in the same group of companies as us, or by third parties selected by us. You will be free to withdraw your consent to this at any time by contacting us at alex@readygo.travel or by clicking the unsubscribe button at the bottom of any of our emails.
Direct marketing by us via SMS text messaging
By subscribing to our text notifications, you agree to receive automated marketing text messages from us about our products and services at the phone number you provided when you subscribed, and that the messages may be sent via an automatic telephone dialing system or other technology. Message frequency is recurring. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to opt-out and HELP for customer support. You may receive an additional text message confirming your decision to opt-out. You understand and agree that attempting to opt-out by any means other than texting the opt-out commands above is not a reasonable means of opting out.
Direct marketing by third parties - Express Consent Via Separate Opt-In is Required
Where you have expressly consented via a separate opt-in to receive direct marketing by third parties, we may disclose your personal information which is contact information (such as name, email, postal address, telephone, mobile, or fax number) to any other company in the same group of companies as us, or to third parties selected by us. They will use this to carry out direct marketing in their own right and will use it to send you marketing materials, advertisements, and promotions relating to products and services they offer or which can be booked through them. You will be free to withdraw your consent at any time, by contacting us as detailed above.
The Legal Basis for Collecting and Processing Information
We use the following legal bases for collecting Personal Information:
- Consent: We collect or process information with your consent, such as when you subscribe to our newsletter, ask for information, or sign up for services.
- Contractual Obligation: We may collect or process information needed to provide our services or fulfill a contractual obligation.
- Legal Obligation: We may collect or process information to fulfill a legal obligation.
- Legitimate Interests: We collect information when we have a legitimate interest to do so, as long as our legitimate interests are not outweighed by your rights.
- Vital Interests: We may collect or process information if it is necessary to protect the vital interests of the user or another individual.
How We Share Information
We share Personal Information with our affiliates and partners, as needed to provide our services. We also share Personal Information with service providers such as accountants, payment processing companies, and other vendors we use to operate our website and provide our products and services.
Our vendors and service providers are not permitted to use your personal information for any other purpose than to provide contracted services. Vendors are not permitted to use your personal information for their own marketing, and are not allowed to share your information for marketing purposes.
We may share personal information in response to a legal summons or subpoena, or if required by law enforcement agencies.
How Long We Retain Your Information
How long we keep Personal Information that we have collected depends on the type of information and the purpose for which it was collected. After a reasonable period of time or the completion of the purpose for which it was collected, we will either delete or anonymize personal information.
We retain Personal Information where we have an ongoing legitimate business purpose to do so, for example, to resolve disputes or to comply with ongoing legal obligations.
We retain your personal information for as long as it is needed to provide our services to you, to fulfill our legal obligations, and for a reasonable period of time after such services are completed.
Security
We take all reasonable steps to protect the information we receive from you from accidental or unlawful destruction, loss, alteration, and unauthorized disclosure or access. We have put in place appropriate physical, technical, and administrative measures to safeguard and secure your information, but no security measures are perfect; the risk of a data breach is possible.
Children's Privacy
We do not knowingly collect or solicit personal information from children under age 13 without parental consent, unless permitted by law. If we become aware that we have collected personal information from children under the age of 13 without parental consent (or as permitted by law), we will delete it. If you believe that a child may have provided us with personal information without such parental consent, please contact us.
California consumers: We will not sell the information of California consumers who are 16 years old or younger unless we have prior parental authorization.
EU residents: We do not collect or process personal information of data subjects in the EU under the age of 16 without explicit consent from a parent or guardian.
Sensitive Information
Unless specifically requested, we ask that you not send us, and you not disclose on or through our websites or otherwise to us, sensitive personal information unless specifically requested by us or required by law.
Arbitration Provision, Waiver of Class Action, and Choice of Law
Any dispute, claim, or controversy arising out of or relating to the use of this website, its services, these terms of use, ReadyGo Trips, products, bookings, reservations (including but not limited to those made online), policies (including privacy policy), terms and conditions (hereinafter referred to as "Dispute") shall be resolved by binding arbitration. Arbitration shall be conducted in accordance with the rules of the American Arbitration Association (AAA) then in effect, except as modified by this agreement. The arbitration shall be conducted by a single arbitrator selected in accordance with AAA rules. The arbitration shall take place in Las Vegas, Nevada, USA, and the language of the arbitration shall be English. The laws of the State of Nevada, USA, shall govern the interpretation and enforcement of this arbitration provision. Any arbitration under these terms will take place on an individual basis; class arbitrations and class/representative/collective actions are not permitted. Each party shall bear its own costs and fees associated with the arbitration, including attorneys' fees.
If the arbitration clause is found unenforceable or inapplicable to a particular dispute, both parties agree that any judicial proceedings will be brought in the state or federal courts located in Las Vegas, Nevada, USA, and both parties consent to the personal jurisdiction of these courts. If any provision of this arbitration agreement is found unenforceable, the remaining provisions will remain in full force and effect, including, specifically, that you agree that you may not pursue any form of a representative or class proceeding and that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. BY MAKING YOUR PURCHASE, YOU AGREE TO WAIVE ANY RIGHT TO A JURY TRIAL OR TO PARTICIPATE IN A CLASS ACTION.
By using this website, its services, purchasing and/or attending ReadyGo Trips, products, bookings, and reservations (including but not limited to those made online), you agree to this arbitration provision and waive any right to bring a claim in court, except for matters that may be taken to small claims court.
Contact Us
If you have any questions about this Privacy Policy, or if you want to inquire about how we handle your personal information, please contact us at:
READYGO, INC. (DBA "ReadyGo")
7165 Rafael Ridge, Las Vegas, Nevada 89119
Email: alex@readygo.travel
Last Updated: January 22, 2025
End of Privacy Policy